Contact Us

Contact — Luvian Marelle
Luvian Marelle
Contact

Contact Us

We are committed to providing professional and responsive customer support. Please use the appropriate contact method for your inquiry to ensure efficient handling.
1

Customer Support

For general questions regarding orders, products, website functionality, or policies:

Email
Subject Line
General Inquiry
Response Time
1–2 business days
2

Orders & Billing

For questions regarding order status, billing discrepancies, payment issues, or order modifications:

Email
Subject Line
Order Inquiry – Order #[Your Order Number]
3

Shipping & Delivery

For questions related to shipping status, tracking information, or delivery delays:

Email
Subject Line
Shipping Inquiry – Order #[Your Order Number]
4

Returns & Refunds

To initiate or follow up on a return or refund request:

Email
Subject Line
Return Request – Order #[Your Order Number]

Please include proof of purchase and a description of the issue. Returns are handled within 14 days of delivery for unopened products.

5

Damaged or Defective Products

For products received damaged or defective:

Email
Subject Line
Damaged Product – Order #[Your Order Number]

Please include photographic documentation where applicable. We will replace or refund damaged or defective items in full.

6

Business Hours

Customer support inquiries are reviewed during the following hours:

Monday to Friday
9:00 AM – 5:00 PM (EST)

Responses outside of these hours will be handled on the next business day.