Terms and Conditions

1. Introduction and Acceptance of Terms

This document sets forth the Terms and Conditions ("Terms") governing access to and use of the website located at www.luvianmarelle.com (the "Website") and the purchase of any products offered through it.

The Website is operated under the brand name Luvian Marelle (referred to as "we," "us," or "our") and is provided for the purpose of browsing, purchasing, and interacting with beauty and cosmetics products offered under the Luvian Marelle brand.

These Terms constitute a legally binding agreement between Luvian Marelle and any individual or entity accessing or using the Website ("User," "you," or "your"). By accessing, browsing, or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein, including the Privacy Policy and Refund Policy.

If you do not agree to these Terms, you must not access or use the Website.

To use the Website, you must be at least 18 years of age or the legal age of majority in your jurisdiction, have the legal capacity to enter into binding agreements, and not be prohibited from using the Website under any applicable law or regulation.

We may update or modify these Terms from time to time. Any changes will become effective upon publication on this page. Continued use of the Website following such changes constitutes acceptance of the updated Terms.

We reserve the right to suspend or terminate access to the Website where reasonably necessary, including in cases of violation of these Terms, suspected fraudulent or unlawful activity, or misuse of the Website.

The Website is provided on an "as is" and "as available" basis. While reasonable efforts are made to maintain reliable operation, we do not guarantee that the Website will be uninterrupted, error-free, or secure at all times.

Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision at a later time.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

For legal inquiries relating to these Terms, you may contact us at: support@luvianmarelle.com

2. Definitions

For the purposes of these Terms, the following definitions apply.

• "Account" means a registered user profile created on the Website to place Orders and manage transactions.
• "Chargeback" means a reversal of a payment initiated by a bank, credit card issuer, or financial institution.
• "Content" means all text, images, graphics, videos, designs, logos, trademarks, software, and other materials displayed on or made available through the Website.
• "Dispute" means any claim, disagreement, or controversy arising out of or relating to these Terms, the Website, or any Products or Orders.
• "Force Majeure" means any event beyond reasonable control, including natural disasters, war, governmental actions, labor disputes, pandemics, or technical failures, that prevents or delays performance.
• "Order" means a request submitted by a User to purchase Products through the Website's checkout process.
• "Payment Gateway" means a third-party service provider used to process payments for Orders.
• "Personal Information" means any information that identifies or may reasonably be used to identify an individual, as defined in the Privacy Policy.
• "Products" means beauty, skincare, cosmetics, and related items offered for sale through the Website.
• "Third-Party Services" means external platforms or providers used in connection with payments, fulfillment, logistics, analytics, or Website functionality.
• "Luvian Marelle," "we," "us," or "our" means the operator of the Luvian Marelle brand and Website.
• "User," "you," or "your" means any individual or entity accessing or using the Website.
• "Website" means www.luvianmarelle.com and all associated pages, features, and services.

3. Ordering, Payments, and Billing

3.1 Placing an Order

To place an order on the Website, you must complete the applicable checkout process. By submitting an order, you agree to provide accurate, current, and complete information, including billing and shipping details, and authorize us to charge the total amount displayed at checkout to your selected payment method. All orders are subject to availability and acceptance by us.

3.2 Order Acceptance

After you place an order, you will receive an order confirmation email acknowledging receipt of your request. This confirmation does not constitute acceptance of the order. An order is considered accepted only once payment has been successfully processed and a shipping confirmation has been issued. We reserve the right to cancel or refuse any order prior to shipment for reasonable reasons, including product availability issues, payment authorization failure, or pricing errors.

3.3 Payment Methods

We accept major credit and debit cards and other payment methods made available through the Website from time to time. All payments are processed securely through third-party payment service providers. By submitting payment information, you authorize us to process the payment for your order in accordance with these Terms.

3.4 Payment Authorization and Verification

In certain cases, additional verification may be required before an order can be processed. If verification cannot be completed, the order may be delayed or canceled, and any amounts charged will be refunded.

3.5 Currency

Prices on the Website are displayed in United States Dollars (USD). If you are purchasing from outside the United States, your financial institution may apply currency conversion rates or additional fees, which are your responsibility. Luvian Marelle is not responsible for exchange rate fluctuations between the time of purchase and the time of settlement by your financial institution.

3.6 Taxes, Duties, and Import Fees

For international Orders, customs duties, import taxes, value-added tax (VAT), or similar charges may apply depending on the destination and applicable regulations. Such charges are imposed by local authorities and are the sole responsibility of the User. Customs authorities may require payment prior to or upon delivery, and failure to pay such charges may result in delays or return of the shipment. We do not control and are not responsible for customs assessments, clearance decisions, or delays caused by customs authorities.

3.7 Order Modifications

Once an order has been placed, changes or modifications are not guaranteed. Requests submitted prior to shipment may be accommodated at our discretion. To request a modification, please contact support@luvianmarelle.com as soon as possible.

3.8 Cancellations by You

You may request cancellation of an order prior to shipment by contacting support@luvianmarelle.com. If the order has already shipped, cancellation will be subject to the return procedures set forth in our Refund Policy.

3.9 Cancellations by Us

We may cancel an order prior to shipment for reasonable reasons, including product unavailability, payment issues, suspected fraudulent activity, or technical errors. If an order is canceled, any amounts paid will be refunded to the original payment method.

3.10 Failed or Declined Payments

If a payment is declined or cannot be processed, the order will not be completed. We may cancel the order after unsuccessful payment attempts.

3.11 Payment Disputes and Chargebacks

If you have a question or concern regarding a charge, you agree to contact us at support@luvianmarelle.com before initiating a chargeback with your payment provider. Unauthorized or abusive chargebacks may result in restriction of future purchases. Nothing in this section limits your rights under applicable consumer protection laws.

3.12 Pricing Accuracy

While we strive to ensure pricing accuracy, errors may occur. If a pricing error is identified, we may cancel the affected order and refund any amounts paid, or provide you with the option to proceed at the correct price.

4. Pricing Policy

4.1 Pricing Information

All prices are displayed in USD and are subject to change without prior notice. The price applicable to your Order is the currency displayed at checkout at the time of purchase.

4.2 Taxes, Duties, and Fees

Taxes, duties, and import-related charges applicable to Orders are governed by Section 3.6 of these Terms. We are not responsible for additional charges imposed by local authorities, nor for delays or costs resulting from customs processing.

4.3 Promotions and Discounts

From time to time, we may offer promotional pricing, discounts, or special offers. Promotions are subject to the terms disclosed at the time of the offer, may be limited in duration or availability, and cannot be combined unless expressly stated.

4.4 Currency Conversion

If you are purchasing from outside the United States, your financial institution may apply currency conversion rates or foreign transaction fees. Any such fees are your responsibility.

4.5 Shipping Costs

Shipping costs are calculated based on destination, delivery method, and other relevant factors, and are displayed at checkout before your Order is finalized.

4.6 No Price Matching or Post-Purchase Adjustments

We do not offer price matching or refunds for price changes, promotions, or discounts introduced after an Order has been completed.

5. Shipping, Delivery, and Handling

5.1 General Shipping Terms

We offer shipping services for Products purchased through the Website. Shipping methods, costs, and estimated delivery times vary based on destination, selected service, and product availability, and are displayed at checkout. Full details are available on our Shipping & Orders page.

5.2 Shipping Destinations

We ship to selected international destinations as made available on the Website. We reserve the right to modify available shipping destinations where required by logistical, regulatory, or operational considerations.

5.3 Order Processing

Orders are typically processed within 5–9 business days, excluding weekends and public holidays. Processing times may be extended during high-volume periods, holidays, or due to circumstances beyond our reasonable control.

5.4 Delivery Estimates

Estimated delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control. All delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays occurring after an Order has been handed over to the carrier.

5.5 Shipping Confirmation and Tracking

Once an Order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided at checkout. Tracking updates are provided by the carrier, and we are not responsible for inaccuracies or delays in tracking information.

5.6 Customs Duties and Import Taxes

For international Orders, you are responsible for any customs duties, import taxes, or related charges imposed by local authorities. We are not responsible for delays, fees, or charges arising from customs clearance processes.

5.7 Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information. Orders returned or delayed due to incorrect or incomplete information are not eligible for a refund and may be subject to additional shipping fees.

5.8 Lost Shipments

If an Order is lost in transit, please contact us promptly. We will assist in initiating an investigation with the carrier where applicable. Resolution is subject to the carrier's policies and investigation process.

5.9 Damaged Products

If your Order arrives damaged, you must notify us within seven (7) calendar days of delivery and provide reasonable documentation of the damage. We will review the claim and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.

5.10 Refused or Undeliverable Orders

Orders refused at delivery or deemed undeliverable due to User actions may be returned. Applicable shipping and handling fees may be deducted from any refund, and orders refused due to unpaid customs fees are not eligible for a refund.

5.11 Force Majeure

We are not liable for shipping delays or delivery failures caused by events beyond our reasonable control, including natural disasters, governmental actions, carrier disruptions, or other force majeure events.

6. Returns, Refunds, and Cancellations

Our return and refund process is governed in full by our Refund Policy, which forms part of these Terms. Please read it carefully before placing an order.

6.1 Summary

• Damaged products must be reported within 7 calendar days of delivery with photographic or video evidence.
• Missing items must be reported within 7 days of delivery.
• Orders that fail to deliver due to an incorrect address or missing contact information are not eligible for a refund.
• If you are not satisfied with your order for any reason, please contact us as soon as possible. We review each case individually.

6.2 Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider, typically within 5–10 business days.

6.3 Chargebacks

You agree to contact us directly to resolve issues before initiating a chargeback. Unauthorized or abusive chargebacks may result in account restrictions or denial of future service. Nothing in this section limits your rights under applicable consumer protection law.

6.4 Legal Compliance

Nothing in this Section limits any non-waivable rights granted to consumers under applicable laws, including the laws of the European Union, the United Kingdom, Australia, Canada, or any other jurisdiction providing mandatory consumer protections.

7. Product Information and Accuracy

7.1 Accuracy of Product Information

We make commercially reasonable efforts to ensure that all product descriptions, specifications, images, pricing, and related information displayed on the Website are accurate and current. However, we do not guarantee that such information is free from errors, omissions, or inaccuracies.

Product images are provided for illustrative purposes only. Actual products may vary slightly in color, finish, or appearance due to screen settings, lighting conditions, or manufacturing processes.

7.2 Pricing and Listing Errors

If an Order is placed based on incorrect information, we may contact you to confirm whether you wish to proceed with the corrected information, or cancel the Order and issue a full refund. We are under no obligation to honor Orders placed based on incorrect or erroneous information.

7.3 Product Availability

All Products are offered subject to availability. If a Product becomes unavailable after an Order has been submitted, we will notify you and offer either a replacement of comparable value or a full refund.

7.4 Product Care and Usage

We provide recommended care and usage instructions for our Products. Failure to follow such instructions may result in damage and may void eligibility for returns or refunds. Our Products are intended for their described cosmetic use only. We are not responsible for adverse reactions resulting from misuse, improper handling, or failure to follow usage instructions.

7.5 Third-Party Content

Certain product content or descriptions may be provided by third parties. We do not warrant the accuracy or completeness of third-party content and are not responsible for errors or omissions originating from such sources.

7.6 Reservation of Rights

We reserve the right to remove, modify, or update product listings, descriptions, pricing, or availability at any time without notice.

8. Customer Responsibilities

8.1 General Responsibilities

By accessing or using the Website, you agree to comply with these Terms and all applicable laws, provide accurate and complete information when placing Orders, and use the Website and Products only for their intended and lawful purposes.

8.2 Account Security

If you create an account on the Website, you are solely responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use or suspected security breach. You may not create or use accounts for fraudulent, abusive, or prohibited purposes.

8.3 Prohibited Activities

You may not:

• Use the Website for unlawful, deceptive, or fraudulent purposes
• Attempt to gain unauthorized access to systems, accounts, or data
• Interfere with Website functionality through malware, automation, or abuse
• Submit false, misleading, or malicious content or claims
• Resell or commercially exploit Products without prior written authorization
• Engage in conduct that harms our operations, reputation, or intellectual property

8.4 Reviews and User Submissions

By submitting reviews or other content, you confirm that the content is truthful, original, and lawful. You grant Luvian Marelle a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content for business or promotional purposes. We may remove or moderate content at our discretion.

8.5 Personal Use Only

Products purchased through the Website are intended for personal use only. Unauthorized resale or commercial use is strictly prohibited.

8.6 Indemnification

You agree to indemnify, defend, and hold harmless Luvian Marelle, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, or costs arising out of your breach of these Terms, your misuse of the Website or Products, or your violation of any applicable law or third-party rights.

For Users located in the European Union or the United Kingdom, this indemnification clause shall be interpreted in compliance with applicable consumer protection laws.

9. Intellectual Property Rights

9.1 Ownership

All intellectual property rights, including trademarks, logos, brand names, designs, images, text, graphics, videos, and all other content displayed on or made available through the Website, are owned by or licensed to Luvian Marelle and are protected under applicable intellectual property laws. Nothing in these Terms grants you any ownership interest or rights in our intellectual property.

9.2 Limited License

We grant you a limited, revocable, non-exclusive, and non-transferable license to access and use the Website solely for personal and non-commercial purposes. This license does not permit you to copy, reproduce, modify, distribute, or create derivative works from any of our intellectual property, or to use it for commercial, competitive, or promotional purposes.

9.3 User-Generated Content

If you submit reviews, comments, images, or other content, you grant Luvian Marelle a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, display, and distribute such content for business, marketing, or promotional purposes. You represent that you own or have the legal right to submit such content.

9.4 Copyright Complaints

If you believe that content on the Website infringes your copyright, please contact us at support@luvianmarelle.com with sufficient information to identify the allegedly infringing material and your ownership rights. We will review valid notices and take appropriate action in accordance with applicable law.

9.5 Violations

Violation of this section may result in termination of access to the Website, cancellation of Orders, and legal action. All rights not expressly granted under these Terms are reserved by Luvian Marelle.

10. Disclaimer of Warranties

The Website and all products and services offered through it are provided on an "as is" and "as available" basis, without any representations or warranties of any kind, express or implied.

To the fullest extent permitted by applicable law, Luvian Marelle disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

Nothing in this section limits any mandatory consumer rights available under applicable law.

11. Limitation of Liability

11.1 General Limitation

To the maximum extent permitted by applicable law, Luvian Marelle and its affiliates, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of or inability to use the Website, the purchase or use of Products, or any errors or omissions in Website content.

11.2 Aggregate Liability Cap

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms, the Website, or Products shall not exceed the total amount paid by you for the specific Order giving rise to the claim.

This cap does not apply to claims arising from defective Products where mandatory consumer protection law in your jurisdiction requires repair, replacement, or refund regardless of any contractual limitation.

11.3 Shipping and Delivery

We are not liable for delivery delays, customs processing issues, or losses occurring after delivery confirmation by the carrier, except as expressly required by applicable law.

11.4 Third-Party Services

We are not responsible for third-party content, user submissions, or external links. Any reliance on such content is at your own risk.

11.5 Jurisdictional Limitations

Some jurisdictions do not allow certain limitations or exclusions of liability. In such cases, liability shall be limited to the maximum extent permitted by applicable law. Nothing in this Section excludes or limits liability that cannot be excluded or limited under applicable law.

12. Force Majeure

12.1 Definition

A "Force Majeure Event" means any event or circumstance beyond our reasonable control that prevents or delays performance of our obligations, including but not limited to natural disasters, fires, war, terrorism, civil unrest, governmental actions or restrictions, labor disputes, pandemics, supply chain disruptions, transportation delays, power or internet outages, or failures of third-party suppliers, carriers, or service providers.

12.2 Effect

If performance is prevented or delayed due to a Force Majeure Event, our obligations shall be suspended for the duration of the event without liability. We will make commercially reasonable efforts to resume performance as soon as practicable.

12.3 Orders Affected

If an Order is materially affected by a Force Majeure Event, we may fulfill the Order once normal operations resume, offer a reasonable alternative, or cancel the unfulfilled portion of the Order and issue a refund in accordance with our Refund Policy.

12.4 Limitation of Liability

We shall not be liable for delays, failures, losses, or damages resulting directly or indirectly from a Force Majeure Event, to the extent permitted by applicable law.

13. Third-Party Links and Services

The Website may contain links to third-party websites or services. These links are provided for your convenience only and do not imply any endorsement or affiliation. We have no control over, and accept no responsibility for, the content, privacy policies, or practices of any third-party sites.

Certain Website functionality may be provided through third-party service providers, including payment processors, shipping carriers, and analytics tools. Such providers operate under their own terms and privacy policies.

14. Privacy and Data Protection

Your use of the Website is governed by our Privacy Policy, which is incorporated into these Terms by reference and details how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.

We process personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for Users in the European Economic Area, the UK GDPR for Users in the United Kingdom, applicable United States privacy laws, and other applicable international privacy regulations.

We implement reasonable technical and organizational measures to protect personal data. For privacy-related inquiries, please contact us at support@luvianmarelle.com.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to the Website, Products, or Services shall be governed by and construed in accordance with applicable law. Nothing in this Section limits any mandatory consumer rights available under the laws of the European Union, the United Kingdom, or any other jurisdiction providing mandatory consumer protections.

15.2 Dispute Resolution

Before initiating any formal legal proceeding, you agree to make a good-faith effort to resolve the dispute directly with us by contacting support@luvianmarelle.com with a written description of the dispute and the resolution you are seeking. We will respond within fourteen (14) business days.

15.3 European Union and United Kingdom Users

For Users residing in the European Union or the United Kingdom, disputes shall be subject to the jurisdiction of the courts of the User's country of residence, in accordance with applicable EU or UK consumer protection laws. EU Users may also use the European Commission's Online Dispute Resolution (ODR) platform where applicable.

15.4 Time Limitation on Claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms must be brought within one (1) year from the date the claimant knew or reasonably should have known of the facts giving rise to the claim, unless a longer period is required by mandatory consumer protection law.

15.5 Class Action Waiver

To the maximum extent permitted by applicable law, disputes shall be brought on an individual basis and not as part of any class, collective, or representative action. This provision does not apply to Users located in jurisdictions where such waivers are prohibited, including the European Union and the United Kingdom.

16. Regional Consumer Rights

Luvian Marelle sells and ships Products to Users in multiple jurisdictions worldwide. Where you are located in a jurisdiction that provides mandatory consumer protections that cannot be excluded or limited by contract, nothing in these Terms shall limit or exclude any rights you have under such laws.

• European Union: Users are entitled to protections under the Consumer Rights Directive and applicable national implementing legislation, including rights of withdrawal and remedies for non-conforming goods.
• United Kingdom: Users are entitled to protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
• Australia: Users are entitled to consumer guarantees under the Australian Consumer Law that cannot be excluded by contract.
• Canada: Users are entitled to protections under applicable federal and provincial consumer protection legislation.
• Other Jurisdictions: For Users in any other jurisdiction with mandatory consumer protection laws, this policy applies to the extent that such laws provide non-waivable rights.

In the event of a conflict between these Terms and applicable mandatory local consumer protection law, the local law shall prevail to the extent of the inconsistency.

17. Amendments to These Terms

We reserve the right to amend, modify, update, or replace these Terms at any time, at our sole discretion. All amendments will be made in accordance with applicable law.

If amendments materially affect User rights or obligations, we may provide notice by updating the Terms on the Website and revising the "Last Updated" date, and/or sending notice to the email address associated with your account.

Users are responsible for reviewing these Terms periodically. Continued use of the Website after amendments take effect constitutes acceptance of the updated Terms. If you do not agree to an amendment, you must discontinue use of the Website.

18. Notices and Contact Information

18.1 Notices to Luvian Marelle

All legal notices or formal communications must be submitted in writing to: support@luvianmarelle.com

18.2 Notices to Users

We may provide notices to Users by email sent to the address provided by the User, or by posting notices on the Website. Users are responsible for maintaining accurate contact information.

18.3 Electronic Communications

By using the Website, you consent to receive communications from us electronically. Electronic communications satisfy any legal requirement for written notice.

18.4 Language

All notices and communications must be in English.

19. Final Provisions

19.1 Entire Agreement

These Terms, together with all policies expressly incorporated by reference (including the Privacy Policy, Refund Policy, and Shipping & Orders page), constitute the entire agreement between you and Luvian Marelle and supersede all prior agreements or understandings relating to the same subject matter.

19.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

19.3 No Waiver

Any failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

19.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19.5 No Third-Party Rights

These Terms do not create any rights for third parties, except where expressly provided under applicable consumer protection law.

19.6 Relationship of the Parties

Nothing in these Terms creates a partnership, agency, employment, or fiduciary relationship between you and Luvian Marelle.

19.7 Language Control

These Terms are written in English. In the event of a conflict between translations, the English version shall prevail.

19.8 Survival

All provisions which by their nature should survive termination shall survive, including intellectual property, limitation of liability, dispute resolution, and notices.

19.9 Acceptance

By accessing or using the Website or purchasing Products, you confirm that you have read, understood, and agree to be bound by these Terms.